Shopping Informations

What is Tradez?

Tradez is an e-commerce platform offering a wide variety of products, including electronics, fashion, home essentials, and much more. We aim to provide high-quality products with excellent customer service.

How can I place an order?

To place an order:

  1. Visit our website: https://tradez.com.pk.
  2. Browse the categories or use the search bar to find products.
  3. Add desired items to your cart.
  4. Proceed to checkout and complete the payment process.

What payment methods are accepted?

We accept:

  • Cash on Delivery (COD)
  • Bank Transfers
  • Debit/Credit Cards
  • Digital Wallets (coming soon)

How do I track my order?

Once your order is shipped, you will receive a tracking ID via email or SMS. Use this ID on the courier partner’s website to track your order.

What is the return/exchange policy?

  • Returns: Items can be returned within 7 days if they meet our return criteria.
  • Exchanges: Exchange requests are subject to stock availability.
    For detailed policies, visit our Returns & Refunds page.

Is there a shipping fee?

Shipping charges depend on your location and the size of your order. Free shipping is available for orders above a certain value (as mentioned during checkout).

Do you deliver across Pakistan?

Yes, we deliver to all major cities and towns in Pakistan. For remote areas, delivery time may vary.

How can I contact customer support?

You can reach us via:

Can I cancel my order?

Orders can be canceled before they are shipped. Contact our support team immediately with your order ID for cancellation.

Are my personal details safe on Tradez?

Yes, we prioritize your privacy and use secure encryption to protect your data. For more details, check our Privacy Policy.

For further questions, feel free to contact us or visit the Help Center on Tradez.com.pk.